Nothing gets built until we know what's wrong.

Operational Diagnostic · £1,500

Where does my business still depend on me, and what do I fix first?

You complete a structured scorecard covering six dimensions of how the business runs. Then we spend 90 minutes walking through it together, testing what it surfaced. You get a written report that names the pattern behind the symptoms. It uses your own words, not 'consultant speak', and gives prioritised next steps and a clear recommendation on where to start. Three or four weeks later, we have a follow-up call to see what's changed.

Most of the next steps are things you can do yourself, at no further cost.

…What I didn't know was it's all connected. You are correct – and that's exactly what I needed to hear.

Owner, Industrial Fabrications

Operational Blueprint · £3,500 fixed fee

How does this process actually work, and what has to change?

One operational flow, end to end: order to delivery, enquiry to onboarding, whatever matters most in your business.

We start with some of your data (recent jobs, platform exports, existing documentation), then spend two days with your team. We walk the work where it happens, trace real jobs through it (including ones that went wrong) and talk to the people doing it. Then we turn what we found into the Blueprint and take you through it on a detailed call.

You get five things, all in writing:

• How the work really runs. A step-by-step map of the flow as it actually happens today, workarounds included.
• Where it goes wrong. The points where it breaks, how often, and roughly what that's costing you.
• How it should run. The same flow redesigned, so it works without you in the middle.
• Who owns what. A named owner for every stage, and a clear list of the decisions each person can make without checking with you.
• What to do next. What needs to change, in what order, and what each route would cost. If software is part of the answer, we tell you honestly whether to build it or buy it. If it's a build, we write down exactly what it needs to do.

"Who owns what" is worth having on its own, whether or not anything ever gets built. The Blueprint looks at roles and process, never at individual people, and usually follows a Diagnostic.

The thing I liked best about our work together was the structured approach you take.

MD, Telecoms Provider

Implementation · Priced from the Blueprint

Make it real.

There are three routes: build something custom, select and configure something that already exists, or change the process with no software at all. Most real implementations mix all three. Every one has a fixed scope and a defined endpoint.

We don't quote for implementation before the Blueprint is done. Until the process is defined, there's nothing honest to price. And if an off-the-shelf product does the job, we'll tell you.

Handover & Optimisation

You own everything we build. We make sure your team can use it, understand it, and maintain it. Then we stay close for the first few weeks to tune it based on what the real world throws at it.

What comes next

Once one thing works, you'll usually see the next thing worth fixing. If you want to keep going, we can. If you'd rather run it yourselves, that's what the handover is for. Your call.